How do I return my online order?

We hope you love everything about your new FatFace items, but if they’re not quite right – not to worry.

You can return your unwanted items via post or to any FatFace or Next store within 28 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.

Please note that items accompanied by a gift receipt entitle the bearer to an exchange or gift card only.

*If you request a courier to collect any items from home or return using a Evri ParcelShop, a £2.50 return charge will be applied for each collection made by our courier, regardless of the number of items collected. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you return the whole order the £4.95 delivery charge will be refunded.

How do I return an item purchased from a FatFace store?

Our instore crew will be more than happy to help, please visit one of our FatFace locations for a refund for items purchased in store.

Are there any items I can’t return?

Due to health and hygiene reasons, we are unable to accept returned face coverings, underwear (unless it is in its original condition and packaging) or earrings (unless faulty). Swimwear is only returnable if unworn and the hygiene strip is in place. Personalised / perishable items cannot be returned (your statutory rights are not affected).

How long do I have to return an item?

We hope you love everything about your new FatFace items, but if they’re not quite right – not to worry.

For a refund, full priced items should be returned within 28 days of receipt, or 15 days for sale items. They must be unused and in their original condition.

I requested an exchange – why have you refunded me?

We’re sorry, but we can’t process exchanges via post, so we’ve refunded your order for you. If you’d like a different size or colour, please place a new order.

Can I send my packaging back with a return?

Yes of course, if  you are sending back a return you can include any packaging from your original order and we will re-use or recycle it.